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Customer Service

 

Here, you can describe how do shipping, delivery, returns work in your buissnes. 

SHIPPING & DELIVERY

Shipping and Delivery is the charge for Internet order processing, item selection, packaging, transport and handling. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping and Delivery is subject to change and will be determined at the time of order.

Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders placed late on Friday or on Saturday will not be processed until Monday. Additional charges may accrue on Priority, Overnight and International shipping if multiple attempts are made for delivery.

Shipping addresses in Alaska, Hawaii, Puerto Rico, and Guam should add an additional $5.00 charge for standard Shipping & Delivery. Orders arrive in 7 to 9 business days when ordered before 12:00 noon (PST).

 STANDARDPRIORITYOVERNIGHTINTERNATIONAL
  Package arrives 5 to 7 business days after processing if ordered by 12:00 noon (PST). Package arrives 5 to 7 business days after processing if ordered by 12:00 noon (PST). Package arrives 5 to 7 business days after processing if ordered by 12:00 noon (PST). Package arrives 5 to 7 business days after processing if ordered by 12:00 noon (PST).
MERCHANDISE TOTAL *
Up to $200 $16 $16 $16 $80 (flat rate) excludes duties and taxes
$200.01—500.00 $16 $16 $16  

RETURNS & REPLACEMENTS

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.

GIFTS
When returning a gift, a Madison Island Anytime Anyplace Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from any Madison Island or affiliate store, and online. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check rather than an Anytime Anyplace Gift Card.

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